New, Unused, and Unopened Merchandise may be exchanged or returned for STORE CREDIT ONLY within 30 days of purchase.

Due to the nature of some of our products, No Refunds or Exchanges will be granted on Sale/Discounted Items, Limited Edition, Perishable, Seasonal Items, Hair Accessories, Skin Care, Pacifiers, Teethers, Amber Teething Necklaces, and all Special/Personalized Orders.

All AfterPay, Sezzle, and ShopPay Purchases are FINAL SALE. Should a refund be approved due to special circumstance, a 15% Restocking fee will be deducted from the refund to cover fees and duties charged to us to offer these layaway programs. 

• Gear Returns (where applicable) Due to shipping delays across all departments, there may be a delay in receiving your gear purchase. Please note, we cannot guarantee an exact ship date of these items because the manufacturers are not guaranteeing the ship times. All special order and gear purchases are final sale. Should your Gear purchase be approved for return, a 15% Restocking fee will be deducted from the refund. 

• Online Exchanges (if applicable)
  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
  If you are approved, then your exchange will be processed, and a store credit will automatically be emailed to you. 

• Late or Missing Refunds (if applicable)
  If you haven’t received a refund yet, first check your bank account again.
  Then contact your credit card company, it may take some time before your refund is officially posted.
  Next contact your bank. There is often some processing time before a refund is posted.
  If you’ve done all of this and you still have not received your refund yet, please contact us at shoplovebugbaby@gmail.com.

• Sale/Discounted Items 
  Only regular priced items may be exchanged, sale items cannot be refunded or exchanged.

• Returns (if applicable)
  We only replace items if they are defective or damaged. If you need assistance with a defective item, please call us at 702-367-2229 or email us at shoplovebugbaby@gmail.com

• Online Gifts
  If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

• Shipping
  To return your product, please email shoplovebugbaby@gmail.com or call us at 702-367-2229

  Purchaser is responsible for paying shipping costs to send items back to the retailer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  LoveBug is Not Responsible for Lost or Stolen Packages that have been lost by the mail carrier companies. We strongly suggest purchasing Route Insurance or Shipping Insurance with your packages. LoveBug does not refund for lost and stolen packages. Please reach out to your local post office or UPS office should you have any issues with the delivery of your package. 

 

We appreciate you supporting our small family owned business. We hope you understand we have certain policies in place to insure that we always have fresh, new products for you and others to shop. Our inventory is constantly changing so it is exciting every time you visit! If you have any questions/comments regarding your return or exchange, please feel free to email us at Shoplovebugbaby@gmail.com or call us at 702-367-2229. We will get back to you within 48 hours. Thank you for choosing to shop small! 

LoveBug Baby & Kids Reserves the Right to Refuse Any Return/Exchange That Does Not Meet our Return Requirements.