Refund policy

Returns & Store Credit

We want you to feel good about what you bring home. Whether you are choosing a gift or finding the right stroller, our team is happy to help before you buy.

A quick look at our policy

Eligible returns receive store credit only: 14 days for purchases and 30 days for gifts.

All gear purchases are final sale, with the unopened cancellation exception explained below.

All sale and clearance items are final sale.

Once payment is processed, approved customer-requested cancellations carry a 6% cancellation fee.

Returns and gifts for store credit only

Eligible full-price merchandise may be returned for store credit only within 14 calendar days. Eligible gifts with a gift receipt or verified gift order may be returned for store credit only within 30 calendar days. The window begins when you receive your items in store, by pickup, or by delivery. Gear and final sale items follow the rules below.

Items must be unused, unworn, unwashed, and free of odors or damage, with original tags and packaging. Please bring your receipt or order number.

These returns receive store credit only. We do not offer cash refunds or refunds to your original payment method for these returns. Credit never expires and works in store and online. The same policy applies to all payment methods. Store credit does not cancel remaining Afterpay or Shop Pay installment payments.

Gear and accessories

All gear purchases are final sale. This includes strollers, car seats and bases, travel systems, wagons, bassinets, playards, high chairs, bouncers, swings, carriers, adapters, and gear accessories.

Unopened gear: We can consider a cancellation before you receive your gear. Ownership Approval is required. Gear must be unused and unopened, with factory seals intact and all original packaging. Approved cancellations receive store credit only, less a 6% cancellation fee.

Opened, assembled, installed, or tested gear cannot be returned, exchanged, or canceled. This includes gear opened or assembled at your request. Sale and clearance gear cannot be sent back.

Please check compatibility, model, size, and product details before ordering. Ordering the wrong item does not change these terms. Need help with an adapter? Send us your stroller and car seat models before buying, and we will help you check the fit.

Order cancellations

Once your payment is processed, a 6% cancellation fee applies to approved customer-requested cancellations, including special orders. This applies even if you cancel immediately, order the wrong item, or your order has not shipped.

Email shoplovebugbaby@gmail.com with your order number as soon as possible. Cancellations require written approval and are not guaranteed. Personalized orders cannot be canceled once work begins. Once an order ships, the item rules on this page apply.

Approved cancellations receive store credit only, less the 6% cancellation fee. The fee helps cover payment processing and order handling. It is charged once on the canceled items after discounts, before tax and shipping.

Other final sale items

These items cannot be returned or exchanged:

All sale and clearance items, plus seasonal items, limited editions, and floor models marked Final Sale.

Gift cards, personalized items, hair accessories, skincare, perishables, pacifiers, teethers, and teething jewelry.

Opened feeding, nursing, diapering, and personal hygiene products.

Requesting a return for store credit

To request a return for store credit only, visit us in store or email shoplovebugbaby@gmail.com within your return window. Please wait for approval before mailing anything back. Ship within 7 calendar days of approval, and allow up to 7 business days after arrival for inspection and store credit.

Return postage is your responsibility. Shipping, delivery, and gift wrapping already provided are nonrefundable. For approved gear cancellations, any original shipping cost we covered will also be deducted. We will confirm that amount before you send it back.

Sending an item without approval or refusing delivery does not change this policy. Items that do not qualify will be returned at your expense. Repeated misuse of this policy may lead us to decline future orders.

Help with your order

Something arrived damaged, defective, or different from what you ordered? Email your order number and photos so we can help. We cover necessary return postage, and the cancellation fee does not apply. We can also help you with manufacturer warranty claims.

If we cannot ship within the timeframe provided, we will contact you. You may choose to wait or cancel the unshipped items for a full refund without a fee. Orders we cancel because an item is unavailable or we made an error also receive a full refund. Refunds required by law or your payment provider go through your original payment method.